bg365 Privacy Policy — How Your Information Is Protected

Introduction & Purpose of This Policy

This privacy policy describes our commitment and approach to protecting the information of users on the bg365 platform.

bg365 is a trusted online betting and casino platform in Bangladesh. We believe that protecting our users' personal information is a fundamental responsibility. This privacy policy explains what information bg365 collects, why it collects it, how it is used, and under what circumstances it may be shared with third parties.

By creating an account or using the platform, you agree to the terms of this policy. If you have any questions, please contact our support team at any time.

This policy applies to bg365's website, mobile interface, and all related services. We reserve the right to update this policy at any time, and users will be notified of significant changes.

What Information We Collect

bg365 collects certain information to provide effective and secure services.

1. Personal Identity Information

During account registration, we collect the following information:

Full name and date of birth (for age verification — only those aged 21 or above may register)
Email address and mobile number
Residential address
National ID card or passport number (when identity verification is required)
Username and password chosen by the user

2. Financial Information

Financial information we collect for processing transactions:

bKash, Nagad, Rocket, and Upay account numbers (for deposits and withdrawals)
Bank account details (for bank transfers)
Transaction history and amounts
Dates and methods of deposits and withdrawals

Note: Full card or account numbers are never stored — only the last few digits are logged.

3. Technical & Behavioral Information

Information automatically collected while using the platform:

IP address and device type
Browser type, operating system, and version
Time of site access and session duration
Pages viewed, links clicked, and usage patterns
Cookie and local storage data (for session management)
Metadata related to login time and location

Purpose of Using Information

bg365 uses collected information only for the following legitimate and transparent purposes.

Account Management & Verification

Information is used to verify user identity, keep accounts active, and ensure secure login.

Transaction Processing

Financial information is used to process deposits and withdrawals smoothly via bKash, Nagad, Rocket, Upay, or bank transfer.

Customer Support

Account information is used to resolve issues and provide assistance via 24/7 live chat and email.

Security & Fraud Prevention

Technical information is analyzed to detect unusual transactions or access attempts and to keep accounts secure.

Platform Improvement & Analytics

Behavioral information is used to improve user experience, add new features, and identify bugs.

Communication & Notifications

Contact information is used to keep users informed about important account updates, policy changes, and relevant offers.

Cookies & Tracking Technologies

bg365 uses cookies and similar technologies to improve user experience.

Essential Cookies

These cookies are essential for the platform's core functionality. Without them, login, session management, and security checks are not possible. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember user preferences (such as language and display settings). They provide a personalized experience without needing to re-configure settings each time.

Analytics Cookies

These cookies are used to measure site traffic and understand which pages are used most. The information collected is completely anonymous.

Cookie Controls

You can delete or disable cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

Sharing Information with Third Parties

bg365 never sells your information — it is shared only with trusted partners in specific circumstances.

Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete transactions. These partners have their own privacy policies and comply with applicable laws.

Technology Service Providers

Certain technology partners (such as server hosting and security monitoring) may access the minimum data necessary to operate the platform. They are bound by strict data protection agreements with bg365.

Legal Obligations

We may be legally required to disclose information in accordance with applicable laws in Bangladesh or valid directions from regulatory authorities. In such cases, we provide only the minimum information required by law.

What We Never Do

Personal information is never sold to third parties
Profile data is never shared with advertising networks
Information is never used for marketing purposes without consent
Information is never exchanged with other betting or casino companies

Data Security Measures

bg365 uses industry-standard security technologies to keep your information secure.

SSL/TLS Encryption

All pages and transactions on the site are protected by SSL encryption. When you see "https" and the lock icon in your browser, your connection is fully secure.

Password Hashing

Your password is never stored in plain text — it is secured using advanced cryptographic hashing methods.

Minimum Access Policy

bg365 staff can only access the information needed for their specific role. All access is logged and regularly audited.

Security Monitoring

Our systems are automatically monitored 24 hours a day to detect unusual access or suspicious activity.

Regular Backups

Your data is regularly stored on secure backup servers, so there is no risk of data loss due to technical issues.

Your Rights & Controls

You have several important rights regarding the information held in your bg365 account.

Right to Access Information
You may request to view all information stored in your account at any time. We are ready to provide a complete data report.
Right to Correct Information
If there is any error in your personal information, you may request a correction. Contact the support team and it will be updated subject to verification.
Right to Delete Information
You may request to close your account. Except where required by law, your information will be deleted after a specified period.
Right to Object to Processing
You may object at any time to your information being used for marketing communications, and this will be acted upon immediately.
Right to Data Portability
You may request a copy of your account data in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request to temporarily restrict the processing of your information.

To exercise these rights, email [email protected] or contact us via live chat. We will take action as quickly as possible after completing the verification process.

Data Retention Period

How long bg365 retains your information and what happens afterwards.

Active Accounts

All information is retained while your account is active. Transaction history is fully maintained throughout the active period for service improvement and security purposes.

Closed Accounts

After an account is closed, certain information is retained for a specified period to meet legal obligations. After this period, the information is securely deleted or anonymized.

Backup Data

Data stored in backup systems is managed on a regular rotation cycle. Removal of data from backups following a deletion request may take some time due to technical rotation cycles.

Protection of Minors

bg365 is only for those aged 21 or above — we do not collect information from minors.

bg365 is entirely for users aged 21 or above. We do not knowingly collect information from minors. Age is verified at registration, and we trust that every user is genuinely of eligible age.

If we are informed that a minor has registered in any way, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child has registered on this platform, please notify us immediately at [email protected].

Policy Changes & Updates

If this privacy policy changes, we will notify you accordingly.

bg365 may update this privacy policy from time to time. The policy may change due to service improvements, technical changes, or legal requirements.

For significant changes, we will:

Publish a notice on the website
Send a message to your registered email
Clearly state the effective date of the change

If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. We therefore recommend revisiting this page from time to time.

bg365's Privacy Policy